Description
Assistant Administrator - Emergency Communications
$70,095.00 - $112,152.00 Annually
Public Safety Training Facility - Frederick, MD
Full-time Regular
FY25-00468
Emergency Communications
01/14/2025
2/7/2025 4:00 PM Eastern
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JOB INFORMATION
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Exempt; full-time; 40 hours per week; varied days and weeks; full-benefits; subject to specialty reassignment
This professional and supervisory position within the Department of Emergency Communications (DEC) assists the Administrator assigned to a particular section of the Department with the overall management of day-to-day operations of that section. This position will report to an Administrator assigned to one of the Department sections consisting of operations, training, technology, or quality assurance. Supervision is given to Emergency Communications Specialists and Managers. Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions. For transfers and promotions, wage rates are calculated per County policy.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
- Coming soon-early 2025: Employee Health Center with no or low cost primary and urgent care
For more information, visit our benefits page on the Frederick County Government job opportunities webpage.
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ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
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- Monitor and evaluate day-to-day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agencies
- Plan, coordinate, and execute functions of the Emergency Communications Center
- Coordinate support operations to agency partners i.e. Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities etc.
- Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverage
- Review previously approved payroll activities or timesheets with administration
- Collect and relay statistical information as required; prepare departmental reports
- Coordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to Administration
- Assist with collecting records pertaining to Freedom of Information Act requests and Department compliance
- Review cases and records within the Quality Assurance Program for compliance to established standards; assist with development of quality assurance bulletins and report
- Develop and update protocols and trainings; consult with Administrators on suggested updates
- Identify trends in performance, alert management to the need for remedial training or operational changes
- Serve on the Dispatch Review Committee
- Work with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems
- Coordinate with Administrators and assist in the development of and administration of intra-departmental training programs; provide required instruction
- Assist with continuing education and re-certification by creating, tracking and entry, utilizing Virtual Academy and the IAED site
- Represent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards
- Participate in the recruitment and selection processes for new Emergency Communications Specialists, coordinate and development new recruit academy materials
- Performs emergency dispatch duties, as needed
- Drive County vehicle to offsite meetings and trainings
- Plan and schedule trainings and special events, as needed
- Perform other departmental related duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -
QUALIFICATIONS AND REQUIREMENTS
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The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Associate’s degree
- Minimum 7 years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatch
- NOTE: An additional 2 years of work experience may reduce the education requirement to a high school diploma or the equivalency
- Minimum 4 years of Emergency Communications Center supervisory work experience
- Possession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch - applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment
- Possession of valid CN2 NCIC access level certification, or are required to obtain certification within 180 days of employment
- Possession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD), or are required to obtain this certification within 180 days of employment
- Possession of valid certification as a Communications Training Officer (CTO)
- Possession of valid IAED certification in EMD-Q, EFD-Q and EPD-Q or comparable quality assurance call reviewing certification for Police, Medical and Fire events. Applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
- NOTES:
- An additional 2 years of required work experience (9 years for AA; 11 years for HSG) may substitute for the EMD-Q, EFD-Q and/or EPD-Q certifications.
- Applicants are required to obtain each IAED EMD-Q, EFD-Q & EPD-Q certifications within 180 days of employment
- Possession of a valid automobile operator's license
KNOWLEDGE / SKILLS / ABILITIES:
- Ability to maintain County Authorized Driver privileges
- Considerable knowledge of Local, State and National laws and standards as they apply to the field of Emergency Communications and 911 Emergency Communications Centers
- Extensive knowledge of emergency communications center operation and general industry standards related to working operational policies, procedures, and protocols
- Extensive knowledge of Fire-Rescue, Medical, Police and other partnering agency disciplines
- Considerable knowledge of current aspects of computer hardware and software as they apply to emergency communications
- Working knowledge of Frederick County geography and surrounding areas
- Working knowledge of communications equipment including 800 MHZ "trunked" radio systems and digital communications
- Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
- Ability to perform all duties associated to the Emergency Communications Managers position
- Ability to perform quickly and effectively in emergency situations
- Ability to effectively supervise and direct the work of others
- Ability to develop and maintain effective working relationships with co-workers, managers, general public and a diverse group of user agencies
PREFERENCE MAY BE GIVEN FOR:
- Additional education in any field of study
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
- While working in this position, the employee is required to constantly sit and perform repetitive motions
- While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment
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ADDITIONAL INFORMATION / EXAMINATION PROCESS
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- Required certifications must be maintained throughout employment
- Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays
- This position is subject to random drug testing
- The probationary period for this position is 12 months (internal employees will undergo a 3-month probationary period)
- Current FCG employees who will meet or exceed the experience requirements by the close of the application period, will be considered for evaluation and testing.
EXAMINATION PROCESS (may include):
1) An evaluation of training and experience
2) A written examination
3) Skills testing
4) One or more interviews
5) A pre-employment psychological examination
6) A pre-employment drug testThis description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned
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