Description
As MedMinder continues our high growth, we are looking to expand our pharmacy department and are seeking an energetic Pharmacy Technician that wants to grow professionally in a fast-paced environment. Come join MedMinder and work in a closed-door pharmacy focused on promoting patient medication adherence. Become part of our team assisting patients by focusing on efficient quality patient onboarding. We are a unique combination of long-term care and mail-order pharmacy models. We offer a supportive team environment with appropriate staffing resources.
The current role open is for second shift with the hours of 2:30pm - 10:30pm Monday - Friday with rotating weekends.
Responsibilities:
Pharmacy Technicians are responsible for communicating directly with our patients and escalating issues to a Pharmacist as needed. Successful team members are reliable, energetic and customer-service oriented. They must possess strong computer/data entry skills, strong communication and organizational skills and be a self-starter. All Pharmacy Technicians work under the supervision of the Pharmacist.
- Execute high volume production workflow.
- Process the fulfillment of orders to client specifications.
- Work with our state-of-the-art Synmed and VBM automation.
- Contact patients to review orders on a monthly basis.
- Perform proactive outreach to physician offices for prescriptions and/or refills.
- Conduct data entry and insurance verification in Pharmacy software.
- Resolve insurance rejections.
- Assist in answering incoming patient calls when needed.
- Resolve customer concerns in a professional and caring manner.
- Support the Shipping team with packaging medications for delivery.
Qualifications:
- Previous experience in a customer support setting where patience and exceptional listening skills are essential.
- Experience making outgoing and receiving incoming customer calls.
- Critical thinker, with great organizational skills & time management.
- The ability to clearly communicate challenges and escalate issues when needed.
- Strong work ethic and desire to support MedMinder’s patients.
- Must have a current Massachusetts Pharmacy Technician license.
- Must have Certified Pharmacy Technician (CPhT) certification from the Pharmacy Technician Certification Board (PTCB) or the National Pharmacy Technician Association (NHA)
Pay:
Pay starts at $24.00/hour.
